All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We require an adult signature on all of the items we ship to ensure the package is not lost or stolen which could potentially cause delays for your products. We can make some exceptions, but please call us before ordering.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We pack your items safely and to the best of our ability for its new journey to your doorstep. As you could imagine, shipping damage can happen. They might not be as gentle and caring as we are about your new items. While we will do our best, we cannot prevent items from being lost in transit or damaged by shipping companies playing soccer with your new item. But in this rare case that this happens, let us know immediately. We will work with you to file a claim and do everything in our power to ensure you receive the items you ordered, in the condition, you would expect. Please save all packaging materials and damaged goods so we have the evidence we need to file the claim.
TONGJIN Technology is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).